FAQ
Questions before your first pickup.
A practical guide to booking, pricing, coverage, and garment care.
Help center
Answers by category.
Find quick answers about pickup, cleaning, pricing, guarantees, and business accounts.
Booking & pickup
In central zones, collection can be as quick as 45 minutes from booking. Other zones show the nearest available slot in the app.
Yes. Pick a one-hour collection window today or up to seven days ahead. You can reschedule before pickup.
Cleaning & care
We use premium liquid detergent as standard, with hypoallergenic and fragrance-free options available.
Always. Orders are sorted by colour, fabric type, and care label before cleaning.
Pricing & payment
Wash and fold is priced by weight. Dry cleaning, bedding, curtains, and repairs are priced per item.
Pickup and delivery are free inside coverage zones, with no minimum order for standard customers.
Issues & guarantees
Contact care within seven days. We investigate quickly and insure each order up to the stated order limit.
We re-clean any item for free if it does not meet the agreed care standard.
For business
Yes. Hotels, gyms, hosts, spas, and restaurants can use custom volume rates and invoice billing.
There is no minimum to start. Rates scale by service mix, pickup frequency, and weekly volume.
Ready when you are
Skip laundry day. Forever.
Schedule a pickup in 60 seconds. We will bring it back in 48 hours.